SMS Terms & Conditions
EIG Insurance Center — Customer Communications
About this service
With your permission, EIG Insurance Center may send text messages related to your insurance inquiries, requested quotes, and policy service. Messages may include conversations with an EIG representative, requests for information or documents, secure policy-sharing links, and quote-status or policy-service notices.
Consent and participation
You may give permission to receive texts during a conversation with an EIG representative or through another opt-in method we make available. Your permission applies to the communications described when you opt in.
Requesting a one-time secure sharing link does not enroll you in recurring notices or promotional campaigns. This program does not include unsolicited marketing messages.
Participation is optional. Consent to receive text messages is not a condition of purchasing insurance. You may work with your representative through another available communication method.
Message frequency
Message frequency varies based on the communications you agree to receive, your requests, and your conversations with our representatives. If you request only a one-time link, we send that requested link without automated reminders. You may also receive responses to HELP or STOP requests.
Message charges
Message and data rates may apply according to your mobile service plan. Contact your mobile service provider with questions about those charges.
Opting out
Reply STOP to opt out of this text messaging program. You may receive one final message confirming your request. After that, no further program messages will be sent unless you provide new permission through an accepted opt-in method.
Opting out of text messages does not cancel your insurance policy or any pending service request. Please contact your representative to arrange another way to communicate.
Getting help
Reply HELP for assistance, or call EIG Insurance Center at (316) 618-2309.
Text messages may not be reviewed immediately. For time-sensitive insurance matters, call our office or contact your insurance carrier directly.
Insurance requests and coverage
Sending a text message does not, by itself, bind, change, renew, or cancel insurance coverage. Coverage and policy changes must be confirmed through the applicable agency or carrier process and remain subject to the policy’s terms and conditions.
Privacy and secure sharing
Our Privacy Policy explains how EIG Insurance Center collects, uses, and protects personal information.
We do not sell, rent, or share SMS opt-in data or texting consent with third parties or affiliates for their marketing or promotional purposes. We may use service providers to deliver and support this messaging service as described in our Privacy Policy.
Please do not send passwords, full Social Security numbers, or payment-card details by text. When sensitive information or documents are needed, your representative can provide an appropriate sharing method. Linked services may present their own privacy notices for your review before you proceed.
Message delivery
Delivery depends on your mobile service provider, device, and network availability. Neither EIG nor Carriers are liable for delayed or undelivered messages.
Contact
EIG Insurance Center
Telephone: (316) 618-2309
Website: https://eig-insurance.com/
